Support

Best information to include

• The email address for your VN Trading account.
• The page or workflow where the issue happened, such as Trade Transactions, Trade Journal, Portfolio, AI Coach, Reports, or Settings.
• A short description of what you expected to happen and what happened instead.
• For import or report issues, include the date/time and whether the issue happened on desktop or mobile.

Account and data requests

For data removal or account deletion, use the account controls inside Settings when possible. If you cannot access your account, include your account email and the request type: remove saved device access, delete workspace data, or delete account.

AI review and report questions

AI review outputs are generated from your available trade and portfolio data. If a review looks wrong, first confirm that the related trades, positions, prices, and snapshots are current, then regenerate the review.

Market prices and snapshots

Market price refreshes and chart snapshots may update during market open, market close, or manual refreshes. If prices look stale, use Refresh Prices first and check the snapshot status indicator on the relevant chart.